"Wholesale. Retail. Reseller"


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    "Delivering Competitive advantage"

About Sky Telecom

Sky Telecom has it all

Sky Telecom is an international communications service provider. It is amongst the pioneering companies having being established in 1996. We have a global foot print with presence in several countries. Our expertise’s are in wholesales carrier and retail reseller telephony services using voice-over-internet-protocol (VOIP).

VoIP Network

Sky Telecom’s vast network

Sky Telecom’s vast network with multiple POPs is built on solutions supplied by the market's leading vendors to ensure high quality services and flexibility of scale. Our network fully complies with the latest requirements for new generation networks and supports all tiers of VoIP operations. Further, all our POPs have multiple backups working in tandem with real time traffic servers to ensure almost “Zero” downtime. Our Network Operations Centre (NOC) provides 24/7 network monitoring.


24/7 Support
Our dedicated NOC personnel are on duty year round. They are well equipped and trained to meet the hardest of challenges.
Premium Quality
Proactive Management of Quality of Service(QoS) parameters.
Voice Routes
We strive to provide the best voice quality and we do this by using an extensive network of direct interconnects.

Our Process

  • Step One

    Daily testing of routes during peak and off peak hours

    • Especially to detect FAS (False Answer Supervision)

  • Step Two

    No standalone routes are offered, all routes have backup which can deliver similar stats

  • Step Three

    Pops with minimal transfer are used to optimize voice quality and minimize latency

  • Step Four

    Rich voice services include

    • TDM Circuits via SS7/C7 and ISDN
    • Transparency of ISUP signalling and roaming (OCN & RDN)

  • Step Five

    For detailed KPIs click here (The KPIs are listed below)


Benefits of Sky Telecom Wholesale
(What we do)

  • 1 (One)

    Your expansion is our expansion therefore our minimal overheads help you stay competitive and enter new markets quickly and easily.

  • 2 (Two)

    Stay ahead of the market; offer your customers from a broad portfolio of voice plans, all from one source!

  • 3 (Three)

    With our streamlined and efficient network operations, make the most by utilizing or outsourcing our services.

  • 4 (Four)

    Access to web based tools for quality monitoring in real time.

List of KPIs

The following KPIs are monitored:

Answer Seizure Ratio (ASR) Packet Loss Ratio (PLR)
Average Length of Call (ALOC) Jitter Average
Post Dial Delay (PDD) DTMF Detection Ratio (DDR)
Carrier Sensitive Routing (CSR) Network Efficiency Ratio (NER)
Call Completion Ratio (CCR) Call Loss Ratio (CLR)
Dial Tone Delay (DTD) Roundtrip Delay (RTD)

Wholesale Trade of VoIP Services


We provide Wholesale services over voice-over-internet-protocol (VOIP). We are connected with over 400+ telecom operators, retailers, & wholesalers across the globe. We are focused mainly on South East Asian, African & Middle Eastern countries.


Sky Telecom.

International office

SKY INTERNATIONAL FZE UAE RAK Free Trade Zone, P.O. Box 16111 Ras Al Khaimah, United Arab Emirates

Corporate office

SKY TELECOM LIMITED Malaysia Unit Level 13 (E), Main Office Tower, Financial Park Labuan,Merdeka, 87000 Labuan F.T., Malaysia

Email info@sky-telecom.co.uk

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